Shipping policy
Notice!
Our international shipping rates are based on SF Express pricing, destination zones, package weight/volume, and the current fuel surcharge. Due to weekly fuel surcharge updates and global logistics cost fluctuations, shipping rates may be adjusted from time to time. Remote-area or temporary surcharges may require confirmation before shipment.
Our standard international shipping currently supports selected destinations covered by SF Express international services. If your country or region is not available at checkout, please contact us before placing an order. We may be able to arrange a separate shipping quote.
Shipping Time
Most MCCS artworks are made-to-order.
Please allow approximately 2 weeks for production before shipment.
Estimated production time is indicated on each product page.
Shipping may be delayed during public holidays or peak logistics seasons.
Delivery Time
Once shipped, orders are typically delivered within 5–10 business days to most supported destinations via SF Express.
Delivery times may vary depending on customs clearance, carrier operations, and local conditions.
Delivery estimates are not guaranteed and are provided as guidelines only.
If re-shipment becomes necessary due to any of the following:
• Incorrect shipping address provided by the customer
• Failure to receive the package
• Refusal of delivery
The customer will be responsible for any additional shipping, return, storage, or handling fees.
Shipping Charges
All products are shipped from China.
International shipping charges vary depending on destination, package size, actual weight, and dimensional weight.
Shipping fees are calculated at checkout.
For destinations not currently available at checkout, please contact us before ordering. We may be able to confirm a separate shipping option and quote.
Taxes & Customs Fees (International Orders)
International shipments may be subject to customs duties, import taxes, VAT, or other local charges imposed by the destination country.
All shipments are declared at the full purchase value for insurance and customs compliance purposes.
These charges are the sole responsibility of the customer.
Mautix does not collect these fees in advance and they are not included in your purchase total.
We recommend contacting your local customs office to understand potential charges before placing an order.
If a shipment is refused due to customs duties, import taxes, or related fees:
The customer will be responsible for return shipping charges billed by the carrier.
Original shipping fees are non-refundable.
Any applicable customs, handling, or storage fees may be deducted from the refund.
If the item is abandoned and not returned to us, no refund will be issued.
Delivery
We primarily use SF Express for international delivery to supported destinations. For certain destinations or special situations, we may use another suitable carrier when necessary.
Mautix is not responsible for delays caused by customs clearance, carrier disruptions, remote-area handling, temporary logistics restrictions, or force majeure events.
Package Tracking
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
You may track your shipment using the provided tracking number.