Refund policy
Cancellation
As each edition is individually prepared to order, cancellations are only possible within 24 hours of purchase, provided production has not yet begun.
Once production has started, the order becomes non-cancellable.
Refunds (Cancellations Within 24 Hours)
If a cancellation request is approved within the 24-hour window:
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The edition price and shipping fee will be refunded.
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Payment processing fees charged by third-party providers (e.g., PayPal or card processors) are non-refundable and will be deducted from the refund amount.
Refunds are issued to the original method of payment.
Returns
Due to the made-to-order nature of our limited editions, returns are generally not accepted.
A return may be considered only in cases of verified shipping damage or confirmed defect, and only if all of the following conditions are met:
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Written notification is provided within 48 hours of receipt
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Return is made only after written authorization from us
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No damage has occurred due to intentional or negligent handling after delivery
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Original packaging (or packaging of equal protection) is used
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All accompanying documents, including the Certificate of Authenticity (COA), are returned intact
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The product is shipped within 14 days of return authorization, with valid tracking information provided
Unauthorized returns will not be accepted.
Shipping (Returns)
To arrange an approved return, please contact us first to receive instructions.
Unless otherwise agreed in writing in cases of confirmed shipping damage, return shipping costs are the responsibility of the buyer.
Refunds (Approved Returns)
If a return is approved, refunds apply to the product price only.
The following are non-refundable:
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Original shipping costs
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Payment processing fees
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Customs duties and taxes
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Any additional charges incurred during delivery
Any costs incurred during the return process may be deducted from the refund amount.
Damages and Inspection
Please inspect your order upon arrival.
Minor dents or surface wear to the outer carton may occur during transit and do not necessarily indicate damage to the artwork.
If the outer packaging appears severely damaged and the artwork or COA may be affected, we recommend refusing delivery and requesting the courier (e.g., DHL) to return the shipment.
If you accept the package and later discover damage to the artwork or COA, you must contact us within 48 hours and provide:
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Order number
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Clear photographs of the packaging
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Clear photographs of the issue
We recommend recording an unboxing video for documentation.
If confirmed as shipping damage, we will coordinate an appropriate resolution at our discretion.
Contact
For return-related inquiries: